PT Coverage
Per-shift YCI SPOC and Client SME support contacts for each project team.
Commerce & Cart Suite
checkoutShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Sneha Bhatia
sneha.bhatia@yci.com
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Rajesh Nair
rajesh.nair@yci.com
Client SME· Support Contact
Not assigned
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Kavitha Reddy
kavitha.reddy@yci.com
Client SME· Support Contact
Not assigned
Payments & Identity Platform
payment_coreShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Arjun Sharma
arjun.sharma@yci.com
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Sanjay Jadhav
sanjay.jadhav@yci.com
Client SME· Support Contact
Not assigned
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Naveen Koduri
naveen.koduri@yci.com
Client SME· Support Contact
Not assigned
Discovery & Profiles
browseShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Rohit Anand
rohit.anand@yci.com
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Vikram Nair
vikram.nair@yci.com
Client SME· Support Contact
Sarah Mitchell
sarah.mitchell@corp.com
America/Los_Angeles (PST)
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Ravi Pillai
ravi.pillai@yci.com
Client SME· Support Contact
Not assigned
Storefront UI
buyuiShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Aradhana Verma
aradhana.verma@yci.com
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Priyanka Pandey
priyanka.pandey@yci.com
Client SME· Support Contact
Not assigned
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Vinod Kumar
vinod.kumar@yci.com
Client SME· Support Contact
Not assigned
RT-WebApp
webappShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Sai Narayana
sai.narayana@yci.com
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Bharat Reddy
bharat.reddy@yci.com
Client SME· Support Contact
Not assigned
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Ramesh Yadav
ramesh.yadav@yci.com
Client SME· Support Contact
Not assigned
Asset Management
damShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Manish Kapoor
manish.kapoor@yci.com
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Not assigned
Client SME· Support Contact
Not assigned
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Prasad Varma
prasad.varma@yci.com
Client SME· Support Contact
Not assigned
RT-Marketing
marketingShift 1 · Morning· 05:30 – 14:30 ISTYCI SPOC
Not assigned
Client SME· Support Contact
Not assigned
Shift 2 · Afternoon· 13:30 – 22:30 ISTYCI SPOC
Not assigned
Client SME· Support Contact
Not assigned
Shift 3 · Night· 21:30 – 06:30 ISTYCI SPOC
Not assigned
Client SME· Support Contact
Not assigned