Analytics
19–25 May 2026 · May 19 – May 25, 2026
|
Total Logs
52
Resolved
47
Resolution Rate
91%
SLA Compliance
96%
P1 Critical
3
P2 High
8
Avg Resolution
3.1h
Handover Ack
95%
84
Shifts Completed
98%
Shifts On-Time
18
Handovers
95%
Handover Ack Rate
Logs by Source
PagerDuty15 (29%)
ServiceNow11 (21%)
Slack10 (19%)
MS Teams8 (15%)
Verbal5 (10%)
Other3 (6%)
Logs by Severity
P1 Critical3 (6%)
P2 High8 (15%)
P3 Medium24 (46%)
P4 Low12 (23%)
Info5 (10%)
Project Breakdown
| Project | Total | Resolved | SLA Rate | Progress |
|---|---|---|---|---|
| CHECKOUTCommerce & Cart Suite | 11 | 11 | 96% | |
| PAYMENTPayments & Identity + CustomerProfile | 9 | 8 | 94% | |
| BROWSEDiscovery & Profiles | 9 | 9 | 98% | |
| BUYUIStorefront UI | 8 | 8 | 95% | |
| WEBAPPRT-WebApp | 6 | 6 | 97% | |
| DAMDAM | 5 | 5 | 99% | |
| MKTGRT-Marketing | 3 | 3 | 93% |
May 19 – May 25, 2026 · SLA target 90% · Connect PostgreSQL for live data